HOME/SUPPORT

How Can We
Help?

Reach the JMSS team directly — phone, email, web form, or a live remote support session via Zoho Assist. The GSOC is online 24/7/365.

// GSOC STATUS
OPERATIONAL
// PHONE QUEUE
< 45 SEC
// PLATFORM
ALL SYS NOMINAL
// CURRENT TIME
--:--:--
/ 24/7 PHONE
888.819.3045
Toll-free. Routes directly into our GSOC. Always answered.
/ EMAIL
info@jandmsecuritysolutions.com
General inquiries, RFI/RFP, partner outreach. < 2 hr business response.
/ SUPPORT TICKET
Open a Ticket
Detailed form below. Auto-routes by urgency and product line.
/ REMOTE SESSION
Zoho Assist
Already on a call with an engineer? Enter the session key below.
/ Open a Ticket

Tell Us
What's Happening.

Fill out the form below. Critical and high-urgency tickets route immediately to a GSOC engineer on shift; medium and routine are queued and acknowledged the same business day.

// SECURE TRANSPORT · ENCRYPTED AT REST · 30-DAY RETENTION

Ticket Submitted

Your ticket has been queued. You'll receive a confirmation email shortly with your ticket ID.
For P1 / Critical issues, call 888-819-3045 directly.

Remote Support// POWERED BY ZOHO ASSIST

READY

Already on the phone with a JMSS engineer? They'll provide you a 6-digit session key. Enter it below and our team can see your screen, troubleshoot live, and walk you through the resolution.

  1. Call us at 888-819-3045 and reach a JMSS engineer.
  2. The engineer will generate a unique session key for your case.
  3. Enter that key in the field below and click Join.
  4. You'll be prompted to download a one-time secure helper. Approve it.
  5. The engineer can now view your screen and assist live.
/ ENTER SESSION KEY
OR JOIN DIRECTLY AT   JOIN.ZOHO.COM →
/ Knowledge Base

Common
Questions.

Fast answers for the most-asked support questions — deployment, integration, and ops.
/ DEPLOYMENT

How long does a SmartSignal install take?

Most single-building deployments are surveyed in one visit and installed in 1–3 days, depending on site size and existing IDF placement.

READ MORE →
/ INTEGRATION

Does Hawkeyez require new cameras?

No. Hawkeyez integrates with most existing ONVIF-compliant IP cameras and major VMS platforms — Milestone, Salient, Genetec, and others.

READ MORE →
/ OPERATIONS

What's the GSOC escalation SLA?

P1 events page on-call within 60 seconds. Average GSOC alert-to-action response is < 8 seconds. Full escalation tree configured per customer.

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/ COMPLIANCE

Is SmartSignal a jammer?

No. SmartSignal is a patented, legal cellular control solution. It intercepts and reroutes per policy, preserving 911 — never blocks RF outright.

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/ NETWORK

What bandwidth does NOMAD need?

NOMAD's 5G/LTE backhaul is bandwidth-adaptive. Typical idle is < 100 kbps; event-triggered streams burst to 4–8 Mbps for 4K transmission.

READ MORE →
/ PRIVACY

Where does F.R.E.D. store identity data?

Templates are encrypted at rest in our private datacenter — never in third-party cloud. Enrollment is opt-in per district policy, with full audit logs.

READ MORE →
/ Emergency Channel

P1 / Critical?
Don't Wait For Email.

For active system-down or safety-critical events, the fastest path is the phone. A live engineer answers — not a queue.

CALL 888-819-3045 NOW →